Trusted by tens of thousands of organizations to handle day-to-day operations including finance, HR, sales, and logistics, NetSuite is inarguably a leader in the enterprise resource planning, CRM, professional services, and e-commerce software verticals.
That doesn’t mean it’s for everyone.
While NetSuite is a good solution for many growing (or established) businesses, its four main suites — NetSuite ERP, NetSuite CRM, NetSuite Suite Commerce, and NetSuite PSA (formerly Open Air) — don’t offer a package that makes sense for everyone. Perhaps you need accounting, project management, and fulfillment, but not HR or inventory; if that’s the case, NetSuite ERP won’t make sense. Or maybe you want customer relationship management and sales force automation, but not marketing automation, which would rule out NetSuite CRM+.
Why Not NetSuite?
Though NetSuite offers a number of add-ons and modules, they don’t have something for every use case. They’ll likely make more acquisitions and continue to expand their product line, but your business can’t wait on NetSuite app. Since they’ve stopped marketing and selling to smaller businesses, you might be waiting a while. Unless you’re the largest of large enterprises, you probably won’t influence product development or corporate strategy.
Every situation is different. Many existing NetSuite customers are happy with the product, but unsatisfied with the included support and can’t afford the premium Suite Success implementation, training, and consulting the company offers. Others are considering NetSuite, but have existing, superior software investments that NetSuite would duplicate — poorly. For these situations and any others, consider the following NetSuite ecommerce comparison.
One of the most frequently recommended NetSuite alternatives by our Technology Advisors, Intact is a finance-focused solution that’s a great fit for many businesses unsatisfied with NetSuite’s accounting and reporting functionality. Not only does it offer robust financial and operational tools, its open architecture means there are limitless integrations for business areas not served by its core offering. Thanks to the easy Sales force integration and hundreds of third-party solutions in the Intact Marketplace, for many businesses, the search for NetSuite alternatives begins and ends with Intact.
Another finance-focused option, Intuit QuickBooks is a name that’s been known and trusted by accountants for decades. Thanks to its relative ubiquity in the small business world, like Intact, there are a wide variety of pre-built integrations and an expansive app marketplace that lets you add functionality as needed. QuickBooks is one of the lowest-cost solutions for businesses that don’t require the full ERP functionality of NetSuite, or for businesses that want a custom solution without the heavy price tag of custom development. Furthermore, Intuit’s Quick base business process management solution gives businesses the ability to create their own custom workflows and applications that integrate with QuickBooks to manage processes and finance in a single location.
Built on the Sales force platform, Financial Force is another popular alternative to NetSuite — especially for businesses already using Sales force. Trusted by giants like HP, Black baud, and Seagate, it’s also a great solution for smaller businesses looking for a cloud accounting and ERP solution. You don’t have to be a Sales force customer to use Financial Force (and some Sales force customers find other solutions to be a better fit for their unique situation) but Financial Force’s four main suites — PSA, Accounting, Human Capital Management (HCM), and Supply Chain Management (SCM) — extend the functionality of the world’s most popular CRM to satisfy the business needs of departments beyond sales and marketing.
Since we’ve mentioned it several times already — Sales force is another NetSuite alternative to consider. As a CRM solution, it’s not a NetSuite replacement, but it can replace most, if not all, of the functionality offered by NetSuite — when you consider the thousands of apps in the Sales force App Exchange. Their helpful customer support provides real advice and solutions without requiring additional fees for “premium” service. It does take a little wherewithal and time investment to select the third-party add-on modules best suited for your unique situation, but the payoff is a custom solution that exactly fits your needs and runs on one of the most reliable cloud platforms. If CRM is the reason you’re considering NetSuite, you really need to look at Sales force and some of the options it provides.